Employee Experience



By: Michael Jetten, 30th of July 2019



Start with the right communication

Are you wondering how you can contribute to a better employee experience in your company? This is more than welcome! After all, employees are often happier, more motivated, more efficient and more loyal. A positive employee experience can lead to higher satisfaction and increases employee engagement. A tailor-made HR software can support you in this mission.


What is employee experience about?

Susan Peters, former Senior Vice President and Chief Human Resources Officer at General Electric, once defined the term "Employee Experience" as follows: "Employee Experience means looking at the world through the eyes of employees. To do this, we need to stay in touch with them.”

Peters summed up the most important aspect: a close connection between employees and the company. The basis for this is - logically - conversation. Most HR managers have also recognized this very clearly, as a recent study by the consulting and service company Aon shows.

Continuous feedback and lively exchange gives companies the opportunity to recognize needs, suggestions or wishes of employees and helps to find solutions. The effects: employees feel taken seriously and valued. The loyalty and the positive employee experience can increase. The latter includes all experiences an employee gains with his or her employer. How good or bad these experiences are can have a critical influence on employee engagement.


The war for talents challenges companies

HR managers should not take this insight lightly. Because a positive employee experience is an essential factor for the sustainability of all organizations. Most companies are affected by an acute shortage of talents - so it is even more important to retain talent in the company.

Nevertheless, many organizations are far away from an optimal dialogue culture. According to the Aon study, almost half of the companies have a real communication fatigue. Admittedly, communicate regularly with individual employees is much more complex for HR today than it was a few years ago.


The reasons:

- Many teams work virtually - sometimes across time and place boundaries.

- Flexible working time solutions and remote work offers mean that HR is less likely to encounter colleagues, even if they work in the same branch.


Communication tools help with regular exchanges

You also ask yourself: How should you not lose sight of yourself under these circumstances? The solution that helps you not to lose sight of yourself under these circumstances: Modern communication tools that promote the regular exchange between HR and employees.


The only catch is:

- 43 percent of companies do not invest in the implementation of such HR service delivery technologies.

- More than a third (40 percent) of employers use them. But that's not enough.


Say Goodbye to communication worries between HR and employees

With the right technology, all communication concerns between you and your employees would be solved once and for all. The tools take an example from modern chat and messenger systems. The user experience is similar to messaging applications such as WhatsApp or iMessage, which employees already know from private use.

The difference: The applications are not designed exclusively for real-time communication. Why does HR need more than live chats to ensure effective communication?

With good reason. Because HR decisions cannot always be made ad hoc. That's why HR managers can prioritize their to-do's within the system. For positive expectation management, the employee is informed about the processing status so that he knows when he can expect feedback.

Here it is important to offer employees the opportunity to obtain information in advance via self-service via the HR knowledge database. Employees are notified of available information in the HR knowledge database. Easy access to personalized information and relevant content ensures an outstanding employee experience.

As soon as the HR department has found an answer and the request can be answered, the direct communication can easily set up again.


Building true relationships with employees

Further advantages:

- HR managers and employees communicate with each other independent of time and place.

- Communication with the HR department can, but does not have to, take place in real time.

- Calls can be managed and continued via various devices.





Everything HR needs to know about employee experience

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