Market Guide for Integrated HR Service Management Solutions


HR departments especially larger organizations with employees in multiple locations or geographies are replacing disjointed, manual processes with ones that improve operational efficiency while delivering positive employee experiences—and they’re turning to Integrated HR Service Management Solutions to make it happen.

According to Gartner:

"Building a stable foundation for improved HR administration can significantly cut HR costs and improve both employee service and the overall perception of HR. Effective deployment of integrated HRSM tools will help reduce HR administrative costs by up to 30%."

Organizations have redesigned their HR service delivery models for many reasons, including: improving HR efficiency and effectiveness, scaling service, and providing a consumer-grade employee experience.

In this report, Gartner provides a functional evaluation of vendors who offer HR Service Management offerings. Discover how UKG, the future of PeopleDoc, checks all the boxes in the Market Guide.

Get a complete understanding of the HR service management landscape with a
complimentary copy of the Gartner Market Guide for Integrated HR Service Management Solutions by filling out the form to the right.


Gartner, Market Guide for Integrated HR Service Management Solutions, Ranadip Chandra, Ron Hanscome, Helen Poitevin 21 September 2020

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PeopleDoc by Ultimate Software is committed to putting people first. The PeopleDoc HR Service Delivery platform helps HR teams upgrade the employee experience, improve HR agility, and ease compliance management. PeopleDoc’s cloud solutions provide employee case management, knowledge portal, process automation, employee file management, and eVault capabilities. PeopleDoc is part of Ultimate Software, a leading global provider of cloud-based human capital management solutions serving thousands of customers worldwide.

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